Returns & Exchanges
Our in-store policy is 7 days to return and up to 30 days for exchange on non-sale items with a receipt. For purchases on Traderricks.com we are extending the policy for online purchases to 14 days to return and up to 30 days for exchange on non-sale items from date of receipt of your order. We want you to have adequate time to open your box and make sure you are happy with your purchase.
To be eligible for a return up to 14 days, your item must have been purchased through our online store, be unused and in the same condition that you received it. Gift cards and sale items are not returnable.
If requesting a refund, you will be issued a refund in the form of the original purchase, minus the cost of shipping. Your refund will be processed, and a credit will be applied to your credit card or original method of payment.
Exchanges & Store Credit
If you need to exchange something or would like a store credit within the 30 days window, you may visit one of our stores or mail us your item and copy of your receipt.
If mailing the item, it would be helpful to also email us at: firstname.lastname@example.org so we would be aware of the coming package and can make sure we have the replacement pieces you are requesting. You are responsible for mailing your exchange back to us, but we will cover the shipping cost of the replacement items for you! If you would simply like a store credit towards your next purchase, please let us know.
To exchange or return your product, please mail your product to:
13499 U.S. 41 S.E. #217
Fort Myers, Florida US 33907
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.